How do I book an appointment with a coach?
You can book an appointment with a coach by tapping on the “Discover” button, as shown below…
Then either tapping the “+” Add Appointment button under appointments, choosing a coach and tapping “Book“…
or by searching for a coach (see “Search, sort & filters” article) and tapping “Book a Video Call” button on their profile screen…
Can can also tap the “Book a video call with…” button on each of the posts in your feed. By tapping on this button your will be able to book an appointment with the coach who’s post it is.
You will then see a pop up asking you to select appointment duration, as shown below. You can choose 15 mins for a quick connect or chemistry exploratory session or 60 mins for a more in depth session.
You will then see the coach’s availability. Select your preferred time and tap “Confirm Time“. The time you see are always converted into your timezone.
You will then be shown an appointment summary confirmation screen, which will indicate the chosen date and time, and cost of the appointment. If you have available “Free Minutes“, these will be subtracted from appointment cost. If you have Sterkla Dollars, you can also use these to pay towards the appointment.
If there is an amount due, you will be taken through our secure payment gateway powered by Stripe, and asked to enter you credit card details. Sterkla does not store you credit card details, they are securely stored by Stripe.
You can view your pending appointment request under the Appointments screen. It will carry a “Pending” tag until the Coach has accepted it.
If for some reason they cannot make this time, you will receive a rejected appointment notification with the reason for the rejection.
If your appointment is accepted by the coach, you will see the “Pending” tag will change to a “Accepted” tag. Then 10-15 mins before the appointment is due to begin, the “Cancel” button will change to a Green “Join Meeting Room” button…
To join the meeting room and have the video call simply tap the green “Join Meeting Room” button.
To book an appointment with a coach or course using our web application simply navigate to http://www.sterkla.com and click the Login/Register button.
On the Discover page, search for the coach you want to book an appointment with, click through to their profile and the click “Book a Video Call”. Follow the booking process as per above. Once you have booked your appointment, you can click “Appointments” from the menu bar to see the status of your appointment and initiate a current appointment but clicking “Join Meeting Room”.