Refunds

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If you have a confirmed appointment with a coach or tutor, you will be refunded under the following circumstances.

You will receive a full refund if…

  • You cancel more than 12 hours before the start time of that appointment.
  • The coach or tutor cancels your appointment.

You will receive a 50% refund if…

  • You cancel within 12 hours of the appointment, but more than 4 hours before the appointment start time.

All refunds will be credited to your credit card.

If you are unhappy with the coaching or tutoring that you received, or the value that your received from a Quick Course you purchased, you may request a refund by emailing members@sterkla.com with your request.