What if a member cancels a confirmed appointment?

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If a member cancels a confirmed appointment more than 12 (twelve) hours prior to the start time, they will receive a full refund.

If they cancel a confirmed appointment within 12 (twelve) hours but more than 4 (four) hours prior to the start time, they will only be refunded 50% of the cost of the appointment, and you will earn based on 50% of your appointment fee. 

If they cancel a confirmed appointment within 4 (four) hours of the start time, they will not be refunded and will forfeit the full cost of the appointment. In which case, you will earn based on the full appointment fee. This is to protect your earnings from late cancellations, since you are selling your time.